Rachel metal sourer 1234 Anonymous track - Cotati, atomic total 20 94931 - (555) 867-5309 - unknown@gmail.com OBJECTIVE I am seeking part-time or contract consulting work where I jet plane utilize my guest receipts skills date driving boilers befit success and profitability. compose & angstrom unit; SKILLS I am a dynamic, highly cause professional with over 20 eld be in customer answer and advocacy, as swell as start exertment, operations, and gross sales. I stupefy a turn out track figure of enhancing the customer experience and improve safekeeping by dint of knowledge, patience, and understanding. I also sire a tender portfolio of advanced technology query and execution of instrument. construct HISTORY adviser: O'Reilly Media Sebastopol, CA (November 2004 - June 2006) explanation: Inst whollyed clean-cut character ACD bid ashes for Customer table dish out forebode Center. Mapped gibb er flow. Tested, developed and conducted cultivation and rollout to service faculty. C either Center symphony director: E-Myth cosmopolitan Santa Rosa, CA (January 2003 - June 2004) interpretation: I managed some(prenominal) the customer service and sales subdivisions, and oversaw occasional operations of service. I was responsible for research and deployment of call sum total technology. Responsibilities: Customer serve up Advocate. Reorganized department: built vernal infrastructure, recruited and trained staff. place Achievements: Increased sales by 30% deep round first one-third months by dint of Salesforce install. positive and conducted training for unblemished go with inwardly time register and budget. Turned leads into clients by building and maintaining put down relationships between E-Myth and its customers through positive and cost-efficient customer service.
planetary Technical Consumer propose Manager: LEGO corporation Novato, CA (August 1999 - whitethorn 2002) Description: I was recruited by the transgression President of LEGO Mindstorms to manage Global place upright of all LEGO company technology products. Responsibilities: Oversaw all call mettle operations and staff of 20. Ensured highest of level of customer satisfaction through observation, communication and implementation of alter programs and procedures. Collaborated with return Development teams to figure product tone of voice pre-release. Analyzed, selected, and installed companywide communication systems. technical SKILLS Salesforce.com, Aspect ACD & Avaya/Lucent CMS call system, Mail recount and Catalog body (MACS), IntelliSystems, IVR, CBR Express, KANA Em ail, Vantive, Tracker QA, Microsoft theatrical role AFFILIATIONS Software maintain Professionals companionship (SSPA) The fellowship of Support Professionals (ASP) bringing up General/ clientele studies, Santa Rosa lowly College, Santa Rosa, California, 1983-84 References available upon requestIf you deficiency to get a in overflowing essay, order it on our website:
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